Living in America? Speak English, not Engrish, please.

(Disclaimer: This post is not intended to offend anyone who was not born in America, nor anyone who doesn't speak English. It is merely an opinion of mine and I wanted to share it today. Please keep in mind that I work for a Hispanic advertising agency and I am the MINORITY (both in race and in language). I am not racist and still believe we are all God's children.)

Normally, I would not be writing about something like this, for many reasons. But today I am really mad. I have been waiting for a chair to be upholstered (for my mom). I called earlier this week and talked to some chick on the phone who assured me that my shams and my mom's chair would be ready by 4/18.

Yesterday, 4/20, I went to pick up the goods. The shams- ready. The chair- not ready. So, the guy/owner of the store (not a native of America and VERY poor at speaking the English) told me that they would deliver the chair free of charge.

Today, 4/21, I get a call from another chick at the store telling me that the chair leg took longer than they thought to fix and that she 'assumed' I knew that, so 'sorry for the confusion.' I am guessing her parents didn't tell her what happened to little girls when they 'assumed.' (Hint: It's makes an ASS out of U and ME.)

She tells me that the chair will be ready tomorrow, but to call before I come pick it up because she wants to make sure it's at the store. Huh?! I proceed to tell her that he owner of the store told me he would deliver the chair, yadda yadda yadda. However, she's telling me that the chair cannot be delivered because the owner didn't know the "whole story". The "whole story" is that the leg broke off, she called me about it, assumed I would know it would take longer, I called to confirm everything would be ready by Wednesday, go to pick it up on Sunday, not ready, get free delivery because the chair is not there, and now am getting the run around.

This owner (who drives a freaking 7 series BMW- new) is trying to hi-jack me for a delivery fee of $30. (Plus the $120 for the leg- which was previously fixed by a dude in Midland.) Seriously? You own a fabric warehouse. You drive a nice arse car. You employ amigos, most of whom do not have a Social Security number (or vote) and you probably only pay them minimum wage. You don't speak Engrish very well, and are obviously not of the mind set that the CUSTOMER is ALWAYS right. This type of person drives me crazy.

Can I get an AMEN?